Post-sales customer management is an integral element for maintaining long-term market competitiveness and realizing customer lifetime profitability objectives.Venus provides customer retention or loyalty program support for several of our clients. Our Customer Service Representatives (CSR) are trained in each client’s entire product line and briefed on cross-selling opportunities based on up-to-date transaction analytics..
It’s estimated that new customer acquisition costs are as much as five times the cost of retaining an existing customer. At Venus, we deliver a more satisfying customer experience.Venus monitors, reports and manages a variety of customer service satisfaction metrics. Operationally our ongoing process calibrations and refinements ensure a more reliable quality service experience.
Customer Support Services
To meet the exacting requirements of our clients, we develop and empower our human resources in the following ways:
- Rigorous training (voice and accent, soft skills, including culture familiarization and best sales practices)
- Ongoing education and certification support and assistance
- Process-specific CSR profiling on problem resolution and call management
- Data Processing/and Email Response Management:
- Claims Processing
- HR Outsourcing
- Benefits Processing
- Payroll Outsourcing
- Payment Processing
Inbound Tele Services
- 24*7 Inbound Customer Support/Service
- Directory Assistance
- Billing Inquiry Support.
- Technical Support help desk.
Outbound Tele Services
- Lead generation
- Appointment Setting
- Debt Collections
- Information gathering/Market Research
- Data Verification